ABOUT OUR ENERGY JEWELRY

What makes JING Balance different?

JING Balance is designed for people who function well — but don’t always feel that way inside.

You may be capable, responsible, and doing well in life. But your mind stays active, your body doesn’t fully relax, or your energy feels constantly used.

We don’t treat this as a personality issue. We see it as a pattern in how your system is running.

Our jewelry is designed as wearable energy support — helping your system feel more steady, clear, and at ease, without forcing change.

Who is JING Balance for?

JING Balance is for high-functioning people who don’t want to keep paying such a high internal cost to stay that way.

You may:

  • overthink even when nothing is wrong
  • feel tired even when life is stable
  • find it hard to fully switch off
  • say yes too quickly, then feel drained

You’re not trying to become someone else. You just want it to feel lighter.

How do crystals actually help?

We use crystals as a form of stable energy support.

In real life, a supportive environment helps you feel clearer, calmer, and more steady.

But you can’t always control your environment.

So our bracelets are designed to create a small, consistent support field you can carry with you — helping your system stay grounded and stable, even when pressure returns.

Do crystals replace personal growth or effort?

No.

They don’t replace change — they help your system hold the changes you’re already trying to make.

Without support, many shifts don’t last. With support, they become more stable and easier to maintain.

How is this different from typical self-improvement methods?

Most methods focus on what you should do:

  • be more disciplined
  • think more positively
  • communicate better

But if your system is already under pressure, more effort often makes things heavier.

We focus on something different: helping your system feel more supported first

So clarity, action, and change can happen more naturally and actually last.

ORDERS & SHIPPING

Where do you ship from?

ll orders are shipped from our studio in China and are processed within 2 business days.

Do you offer international shipping?

Yes. We currently ship to the United States and Singapore.

We are gradually expanding to more regions. Shipping availability depends on your location and will be shown at checkout.

How long will delivery take?

Delivery times vary by region:

  • United States:
    - Standard Shipping: 6–12 business days
    - Express Shipping (DHL): 5–7 business days
  • Singapore:
    - Standard Shipping: 6–12 business days
    - Express Shipping: currently not available

How is shipping calculated?

Shipping costs depend on your location:

  • United States:
    - Free standard shipping
    - Optional DHL Express upgrade
  • Singapore:
    - Free standard international shipping

Will I need to pay customs duties or taxes?

  • United States:
    No. All taxes and duties are included.
  • Singapore:
    Orders may be subject to import GST depending on local regulations. These charges, if applicable, are the responsibility of the customer.

PAYMENT & SECURITY

What payment methods do you accept? Is it safe?

We currently accept payments through PayPal.

Even if you don’t have a PayPal account, you can still pay securely with a credit or debit card via the PayPal checkout page.

All transactions are processed safely through Shopify and PayPal’s encrypted systems.

Can I pay in my local currency?

Our system automatically detects your location, but at this time, we only accept payments in USD.

RETURNS & EXCHANGES

What if my item arrives damaged or defective?

If your jewelry arrives with serious packaging damage that results in cracked or broken stones, please contact us within 48 hours of delivery with photos of the damage. We will arrange a free replacement for you — no return shipment required.

What if the bracelet size is not right?

  • Too large? Every order comes with a free accessory kit (cords and tools, no stones included) so you can easily resize your bracelet at home.
  • Too small? You may purchase an additional accessory kit ($10 + $15 shipping). This is the most affordable way to adjust sizing without replacing the entire bracelet.

Our customer support can guide you through the process—just send us an email —support@jingbalance.com.

Can I return or exchange my order for other reasons?

For reasons other than shipping damage or sizing adjustments, customers may request a return or exchange.

However, international return shipping costs are the responsibility of the customer and can be very expensive.

Please note: our jewelry is handcrafted with natural crystals, and slight variations in color, texture, or shape are normal and part of each stone’s unique character — not considered defects.

Can I cancel my order or get a refund?

  • Before shipment: You may cancel your order at any time before it has been shipped, and we will process a full refund.
  • After shipment: Once your package has been handed over to the carrier, we’re unfortunately unable to cancel or refund the order, as international logistics cannot be reversed.

We kindly ask for your understanding, and we’ll always do our best to support you with adjustments or exchanges if needed.

PRODUCT CARE & WEARING

How should I care for my crystal bracelet?

Avoid perfumes, chemicals, hard impacts, and wearing while bathing or swimming.

Which wrist should I wear my bracelet on?

Your left hand is connected to your inner world—your emotions, healing, and growth.
Your right hand is connected to the outer world—your focus, actions, and boundaries.

  • If you want to absorb support, balance your emotions, or invite healing energy.
  • If you need to stay focused, calm, or protect your personal space.

Most of our bracelets are designed to support inner healing—so we recommend wearing them on your left wrist. If your bracelet is for protection or mental clarity, the right wrist may feel better.

Learn more about crystal-wearing practices

Can I wear my bracelet while sleeping?

It’s best to remove it to avoid overstimulation or accidental damage.

Do crystals need to be cleansed or charged?

Your bracelet has already been energetically cleansed before shipping—it's ready to wear right away.

As you begin wearing it, the crystals will gradually align with your energy.

To keep the energy clear and supportive:

  • Avoid letting others touch it—if they do, cleanse it before wearing again.
  • Cleanse once a month, or after emotionally intense experiences.

We recommend:

  • 30 minutes of full moonlight
  • Smudging with white sage (if available)
  • Avoid rinsing with tap water or placing it on synthetic crystal beds.

    Learn more about cleansing rituals

SIZING & CUSTOMIZATION

How do I know my bracelet size?


Please refer to our Sizing Guide, where you can find step-by-step instructions and a size chart.

Do you offer custom bracelets?

We’re working on offering personalized bracelet services in the near future.

To be the first to know when custom orders become available, please subscribe to our email list.

Thank you for your patience as we continue to grow.

Can I request a bracelet for a specific intention?

Yes!

On our website, you’ll find curated bracelet collections based on healing intentions (like emotional balance, confidence, love, etc.) and Five Elements energy needs (Metal, Wood, Water, Fire, Earth).

You can explore the one that best matches your personal journey.

ENERGY QUIZ

How does the Elemental Energy Quiz work?

Our quiz combines your birth date and emotional tendencies with the wisdom of the Five Elements and Bazi theory to identify your dominant and deficient energies.

Based on this, we recommend crystals that best support your current energy balance.

Not sure yet? → Take the Quiz Now

Can I trust the quiz results to reflect my true energy needs?

Yes. Our quiz is built on a real Five Elements analysis model, combined with energy healing knowledge to provide personalized recommendations.

For a deeper and more accurate reading, feel free to contact us at
support@jingbalance.com—we’d love to help.

I got my quiz result—how do I choose the right bracelet?

Each result comes with tailored product suggestions and wearing guidance.

CONTACT US

How can I contact customer service?

Email: support@jingbalance.com

We’ll reply within 24 hours.

Do you offer gift packaging?

Yes.

Every bracelet comes thoughtfully packaged in a silk pouch and gift box—perfect for gifting, with no extra charge.